Job Performance
This lesson focuses on job performance, including setting goals, evaluating progress, and providing constructive feedback.
Part 1
Pre-Reading
Answer the questions
Have you ever had a job performance review?
What things do people talk about during a job performance review?
Would you be nervous about a job
performance review? Why or why not?
What can happen if you have a good job performance review? What about a bad review?
Match the words on the left with the correct meanings on the right.
job performance ___
nervous
review ___
having a favorable or good effect
anxious ___
to do what someone is supposed to do
customer service ___
a belief that someone should behave or act in a certain way
pleased ___
total or final with all things being considered
positive ___
to suggest, to give an opinion that something is good
evaluation form ___
a written name
exceed ___
a document that describes a person’s job performance
meet ___
happy, satisfied
overall ___
a note that someone adds to a form
comment ___
the quality level of someone’s work
signature ___
the process of taking care of a company’s customers
expectation ___
to go over, to look over again, to examine
recommend ___
to do better than
Part 2
Reading
Practice reading the dialogue out loud with your teacher.
Underline any words or phrases you don’t understand.
Mr.Michaels is reviewing Lee’s job performance.
Mr. Michaels
Hello, Lee. Are you ready for your job performance review?
Yes, Mr. Michaels. I’m ready.
Lee
Mr. Michaels
During the review, we will talk about your job performance and your work attitude.
I’m anxious to hear what you think.
Lee
Mr. Michaels
Let’s get started. First, your job performance gets high marks.
That’s great news. I worked hard to meet the company’s expectations.
Lee
Mr. Michaels
I was also pleased with your attitude.
I think having a positive attitude helps me achieve great customer service.
Lee
Mr. Michaels
I liked the way you worked to meet the customers halfway.
Thank you. I’m glad I could help them.
Lee
Mr. Michaels
You can see on the evaluation form that you not only met but also exceeded expectations.
What was my overall score?
Lee
Mr. Michaels
You received a 5 out of 5. Also, you can see in the comments section that I’d like to recommend you for management training.
I’m happy to hear that. Thank you.
Lee
Mr. Michaels
I just need your signature stating that you agree with this evaluation.
I’m happy to sign.
Lee
Part 3
Comprehension
Read the statements below. Answer the questions.
How were Lee’s marks for his job performance?
How did Mr. Michaels feel about Lee’s attitude?
What was Lee’s overall score?
What type of training did Mr. Michaels recommend for Lee?
Part 4
Vocabulary Review
Complete the sentences using vocabulary from Vocabulary Preview section.
You may need to change the word forms.
Nate’s boss gave him a good job performance ____________ because he met all the monthly targets.
I was ____________ about the test, so I studied a lot the night before.
____________ were high for the Canadian hockey team to win the gold medal at the Winter Olympics.
Eduardo was disappointed that he had not ____________ his boss’s expectations.
John met all the expectations for his job and got an ____________ score of 3.
The customer added ____________ about the company’s customer service on the evaluation form.
Jose had to put his ____________ on the time card so his boss would know he was on time to work.
My mother was ____________with my good marks in math and science.
I needed three people to ____________ me before I could apply to be a manager.
I learned how to properly treat customers in one of my ____________ training courses.
Part 5
Speaking
Write your own dialogue. Work with your teacher and write your own conversation using at least four words or phrases from today’s lesson. Practice the dialogue, and then present it in front of the class.
Part 6
Writing
Fill in the evaluation form below based on a job that you have or would like to have. Think about the job duties and how you would expect an employee to perform. Write complete sentences for the section at the bottom of the form.
Part 7
Listening
Fill in the blanks as you listen to the recordings.
Mr.Michaels is reviewing Lee’s job performance.
Mr. Michaels
Hello, Lee. Are you ready for your ______ review?
Yes, Mr. Michaels. I’m ready.
Lee
Mr. Michaels
During the ______, we will talk about your job performance and your work attitude.
I’m ______ to hear what you think.
Lee
Mr. Michaels
Let’s get started. First, your job performance gets high marks.
That’s great news. I worked hard to meet the company’s ______.
Lee
Mr. Michaels
I was also pleased with your attitude.
I think having a ______ attitude helps me achieve great ______.
Lee
Mr. Michaels
I liked the way you worked to ______ the customers halfway.
Thank you. I’m glad I could help them.
Lee
Mr. Michaels
You can see on the ______ that you not only met but also exceeded expectations.
What was my overall score?
Lee
Mr. Michaels
You received a 5 out of 5. Also, you can see in the comments section that I’d like to ______ you for management training.
I’m happy to hear that. Thank you.
Lee
Mr. Michaels
I just need your ______ stating that you agree with this evaluation.
I’m happy to sign.
Lee
Part 8
Correspondence Building
The correspondence below is not in the right order. Cut up the strips, and then work alone or with your teacher to rearrange them into the correct order. Then read the correspondence out loud.
| a) Mr. Michaels: You can see on the evaluation form that you not only met but also exceeded expectations. |
| b) Mr. Michaels: I was also pleased with your attitude. |
| c) Mr. Michaels: Hello, Lee. Are you ready for your job performance review?. |
| d) Lee: What was my overall score? |
| e) Lee: I think having a positive attitude helps me achieve great customer service. |
| f) Lee: Yes, Mr. Michaels. I’m ready. |
| g) Mr. Michaels: You received a 5 out of 5. Also, you can see in the comments section that I’d like to recommend you for management training. |
| h) Mr. Michaels: I liked the way you worked to meet the customers halfway. |
| i) Mr.Michaels: During the review, we will talk about your job performance and your work attitude. |
| j) Lee: I’m happy to hear that. Thank you. |
| k) Lee: Thank you. I’m glad I could help them. |
| l) Lee: I’m anxious to hear what you think. |
| m) Mr.Michaels: I just need your signature stating that you agree with this evaluation. |
| n) Mr.Michaels: Let’s get started. First, your job performance gets high marks. |
| o) Lee: I’m happy to sign. |
| p) Lee: That’s great news. I worked hard to meet the company’s expectations. |