Unit 15: The first thing you need...
- Giving clear instructions
- Restating to show that you understand
Part 1
Vocabulary
Complete the sentences with the words in the box.
| bar code | code | ring up | touchscreen |
| cash drawer | discount | scan | transaction |
- A salesperson uses the _________ to enter a private number called the _________.
- A salesperson will _________ the tag that has a specific
_________ to _________ the item. - Usually the _________ will open if you are paying in cash.
- Before you complete you _________ , the salesperson will tell you if there is a _________ on the item.
Answers
- touchscreen, code
- scan, bar code, ring up
- cash drawer
- transaction, discount
Guess the meaning of at least 4 words below:
- bar code
- code
- ring up
- touchscreen
- cash drawer
- discount
- scan
- transaction
Part 2
Conversation
Listen and answer 2 questions.
1. What is the first step to completing a sales transaction?
2. What is the last step?
Transcript
Pam: I want to show you how to complete a sales transaction. The first thing you need to do is enter your employee code on the touchscreen. Then scan the bar code on the first item to ring it up.
Ben: Yes, that makes sense. I need to make sure I don’t scan it twice. Or I’ll ring it up twice.
Pam: Exactly. The next step is to make sure that the customer gets the correct discount if the item is on sale.
Ben: I see. So, I have to check the discount list, right?
Pam: Yes, that’s right. After you’ve checked on the discounts, you hit the “total” key. The total amount will appear at the top of the register.
Example answer
- The first step in completing a sales transaction is to enter your employee code on the touchscreen.
- The last step is to hit the "total" key so you see the total amount at the top of the cash register.
Practice the conversation with teacher
Listen. Write the three extra sentences you hear in the conversation. Practice the new conversation.
Pam: I want to show you how to complete a sales transaction. The first thing you need to do is enter your employee code on the touchscreen. Then scan the bar code on the first item to ring it up. _________________
Ben: Yes, that makes sense. I need to make sure I don’t scan it twice. Or I’ll ring it up twice.
Pam: Exactly. The next step is to make sure that the customer gets the correct discount if the item is on sale. _________________
Ben: I see. So I have to check the discount list, right?
Pam: Yes, that’s right. After you’ve checked on the discounts, you hit the “total” key. The total amount will appear at the top of the register. _________________
Answers
Pam: I want to show you how to complete a sales transaction. The first thing you need to do is enter your employee code on the touchscreen. Then scan the bar code on the first item to ring it up. It’s important to scan each item only once.
Ben: Yes, that makes sense. I need to make sure I don’t scan it twice. Or I’ll ring it up twice.
Pam: Exactly. The next step is to make sure that the customer gets the correct discount if the item is on sale. We usually have a lot of items on sale.
Ben: I see. So I have to check the discount list, right?
Pam: Yes, that’s right. After you’ve checked on the discounts, you hit the “total” key. The total amount will appear at the top of the register. If the customer uses a credit card your cash drawer stays closed.
Part 3
Language Booster
Notice the ways we give clear instructions and show that we understand.
Giving clear instructions
- The first thing you need to do is (enter your employee code).
- The next step is to…
- After you’ve…, you…
- It’s important to…
- Keep in mind that…
Restating to show that you understand
- Yes, that makes sense. I need to (make sure I don’t scan it twice).
- I see. So I have to…., right?
- So you’re saying that…
- So what you’re saying is that…
Student & teacher
Describe two steps and one important point in a process that you are familiar with. Choose from the topics below or choose your own topic.
cooking your favorite meal
using your smartphone to send e-mails
completing a household chore
Example
Ok, I'll tell you how to make garlic toast. I love garlic toast! The first thing you need to do is cut the bread, butter it, and spread garlic on. After you've done that, you broil it. It's important to be careful that you don't burn it. It only takes a few seconds for delicious bread to turn back!
Part 4
Pronunciation: Intonation in clarifying questions
Listen to these clarifying questions. Notice the rising intonation at the ends of the sentences.
I see. So I have to turn the power on first, right?
So you’re saying that I turn on the alarm before I lock the front door?
Take turns explaining the steps in one of the processes in the Language Booster section, part B above. Your teacher will restate what you said.
Sample answer
A: OK, I'll tell you how to make garlic toast. I love garlic toast! The first thing you need to do is cut the bread, butter it, and spread garlic on. After you've done that, you broil it. It's important to be careful that you don't burn it. It only takes a few seconds for delicious bread to turn black!
B: So what you're saying is that I have to watch the bread very carefully while it is broiling, right?
Part 5
Speak with confidence
Think of a process that you are very familiar with. You have 2 mins to write down at least four steps, including a final step, and one thing that it is important to keep in mind.
- ____________________________________________________________________
- ____________________________________________________________________
- ____________________________________________________________________
- ____________________________________________________________________
Important thing to keep in mind: ____________________________________
Sample answer
- Mix flour, baking powder, and salt together.
- Cream butter and sugar together before adding vanilla.
- Slowly add the flour mixture and milk to the butter mixture.
- Pour into pan and bake for 20-25 minutes.
Important thing to keep in mind: The mixture should be smooth before you pour it into the pan.
Now, let’s describe the process you outlined.
Teacher restates what you said to show he or she understood.
Then turn back, teacher describes and you restate.